Política de envío
Which countries do you ship to?
We provide worldwide shipping for all Afreda products. Some products are only available in specific regions. Please check the product page for details or contact us via service@afredabike.com.
How much does shipping cost?
We provide FREE SHIPPING for U.S and EU on Afreda S6 E-bike.
Accessories orders will be charged $30 for shipping.
Afreda S6 E-bike shipping fee for other countries:
| Country | Shipping Cost |
| United State | FREE SHIPPING |
| EU | FREE SHIPPING |
| Canada, UK, Australia & New Zealand | $150USD |
| South Africa | $100USD |
| Asia | $80USD |
| Mexico | $150USD |
| Israel | $500USD |
| Hawaii | $300-600USD |
How long does shipping take?
When you have completed the order details and enter "checkout page", there will show the expected shipping time of your order.
For Afreda S6 orders
E-bikes are shipping from china, they should reach their destination within 30-40 business days depending on your location.
For accessories orders
Accessories are shipping from china, and once on their way, they should reach their destination within 15-20 business days depending on your location.
*In most cases, the package will be delivered within the estimated time of arrival. But sometimes the actual delivery date may be affected by external factors such as weather conditions. Please refer to the tracking information for the most accurate delivery date.
How long does it take for my order to be processed and sent?
Once your payment is verified, we will process and ship your order within 3-5 business days. You will receive a notification once your order has been shipped. And then shipped via FedEx, UPS, TNT or other local carrier.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact with us under service@afredabike.com if the carrier customer service cannot help you and we will open a case as a missing package.
Why have I only received part of my order?
Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under service@afredabike.com.